GIORGIO’S PALM BEACH, LLC
Effective Date: [02-01-2025]
Refund & Return Policy
At GIORGIO’S PALM BEACH, LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below for details on returns, refunds, and exchanges.
Return Eligibility
- Returns are accepted within 45 days of delivery for eligible items.
- To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Items must be returned in their original packaging.
- A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale.
- Clearance or discounted items.
- Items showing signs of wear, use, alteration, or damage caused by the customer (including delicate knitwear).
Refunds
- All returns are inspected upon receipt.
- Once approved, refunds will be issued to the original payment method used at checkout.
- Refunds are typically processed within 5–7 business days after approval.
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges
- If you wish to exchange an item for a different size or style, please contact us before returning the item.
- Exchanges are subject to product availability.
Return Shipping
- Customers are responsible for return shipping costs.
- Return shipping fees are non-refundable.
- If you received an incorrect or damaged item, please contact us before returning it.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- Include your order number and clear photos of the issue so we can assist you promptly.
How to Start a Return
To request a return or refund, please contact us at:
Include the following information:
- Your order number
- The reason for return
Please do not send items back without contacting us first.
Contact Information
For questions regarding returns or refunds, please contact us during business hours
(Monday – Saturday, 10:00 AM – 5:00 PM EST):
GIORGIO’S PALM BEACH, LLC
Physical address: 211 Worth Ave, Palm Beach, FL 33480, United States
Email: info@giorgiosofpalmbeach.com
Phone: +1 (561) 655-2446